We are aware that some users may experience issues when confirming new accounts when they get the activation email, the link may not work and you can manually confirm the account by emailing us moderator @ 000webhost.com from the registered email address and we can mark it activated manually. The same for password reset emails, some users have told us they are unable to reset their password as the reset email has a broken / non-working link - we can resolve this if you email us also and we will change the language of your account to another one which will provide a working link. If you are trying to update your email address or password and currently have access to 000webhost.com panel you can select top right, profile, change region and language to Italy / Italian - then reset your password or change your email and the links in the emails sent should work fine. Developers are working with translations team to resolve hyperlink issues.
Verification Emails / Password Reset Links
It has been reported that users get the emails but the links to click on are not present therefore cannot continue signup or reset their password.
Let us know via the forum with a new topic including your email address, Discord ticket or emailing us directly - moderator @ 000webhost .com
Limitations on Free Plan
For years now users have been able to exceed the free plan limits due to the limits being user monitored and staff members manually suspending high hitting users, now any user who exceeds the 20,000 request daily limit or 100 unique visitors in 24 hours will be suspended by the system automatically. Users have one strike, after the first suspension we will remove it - allow users to backup and continue - on the second suspension if it happens in the future - users will need to upgrade to continue, or else jump ship with their previous backup to another free host. This automation will only increase the speed and availability of the free hosting for true learners! Read more by joining our 000webhost forum https://000webhost.com/forum
New FTP Nodes
Previous we ran on 18 nodes for FTP, this has been increased to 21 recently - meaning users SHOULD see fewer FTP issues - but as always with unpredictable amounts of users jumping onto our service there will likely be periods of inaccessibility to FTP / File Manager at points. The developers are constantly working to improve this and check out the forum for the "Stable File Manager" script which you upload when FTP IS WORKING and you can use in the future to continue to access your files while FTP may be impacted with high traffic etc.
FTP 500 / File Manager Login Details Incorrect
Due to the constant free user growth users may face issues accessing FTP or File Manager from time to time, errors can vary from "Login details incorrect" when on the File Manager or getting a timeout, the same for an FTP client if you get 421/500 error.
The only solution for this - is waiting the issue out.
We can't speed up the process, the developers are fully aware of the FTP inaccessibility at times and they are alerted by the monitoring team. Over the next 12 months, the team will be improving the network to reduce these inaccessibility periods.
Please be patient if you face FTP issues and just wait them out. Thank you.
Site Builder / Zyro Browser Issue
Some users may find issues if they use Microsoft Edge or Microsoft Internet Explorer to use the Site Builder / Zyro option inside the 000webhost panel, developers are investigating but it works on Google Chrome, Canary and Mozilla Firefox without issue.
Social Login Users Issue
If you've previously linked Facebook/Google and you cannot login to 000webhost.com anymore (getting an unknown error occurred) or similar message then you must contact us via the forum or Discord or just by emailing [email protected] and we can remove the social link manually and allow you to login again with email and password. Apologies to those affected.
